Care Home Cleaning Services
Specialist Cleaning for CQC-Regulated Care Environments
Protect your residents. Support your staff. Satisfy your inspectors.
Alliance Cleaning delivers infection control expertise to care homes, nursing homes, and supported living facilities across the UK.
With 28 years in healthcare environments, we understand what CQC expects and how to deliver it.
What sets us apart:
- CQC-compliant documentation ready for inspection
- Enhanced DBS checked staff with dementia awareness training
- ATP swab testing for measurable hygiene standards
- Emergency response for outbreaks and incidents
- ISO 9001, 14001, 45001 triple accreditation
- Dedicated contract manager with fewer sites than the industry standard
Ready to discuss your care home’s cleaning requirements? Call us on 01992 700073 or email [email protected] for a free site assessment.
Why Care Homes Need Specialist Cleaning
Care homes present challenges that standard commercial cleaning cannot address. Your residents are among the most vulnerable people in any setting, often with weakened immune systems, complex medical conditions, or cognitive impairments that demand a sensitive approach to environmental hygiene.
Healthcare-associated infections spread quickly where people live in close proximity and share communal spaces.
A thorough cleaning programme actively protects residents from common pathogens including norovirus, influenza, MRSA, and Clostridioides difficile.
Care home cleaning must also meet the regulatory standards set by the Care Quality Commission. CQC inspectors assess cleanliness across the Safe, Effective, and Well-led domains. Your cleaning provider needs to understand these requirements and produce the documentation inspectors expect.
And there is the matter of dignity. A care home is someone’s home.
Cleaning must happen around residents’ lives, respecting personal spaces, belongings, and daily routines.
Some of Our Care Home Cleaning Services
What our customers are saying
What our customers are saying
Excellent experience with Alliance
Excellent experience with Alliance. The customer service and Managers are very p... read more
Amazing company to work for
I have worked for Alliance as office cleaner and I throughly enjoyed working for... read more
Fantastic Cleaning Company 5 *
I needed a commercial clean at extremely short notice and Alliance was recommend... read more
Excellent company and outstanding manager
Working for Alliance Cleaning has been a very positive experience. The company i... read more
We've been using Alliance for quite a…
We’ve been using Alliance for quite a while now and we’re very happy with their ... read more
How We Support CQC Compliance
CQC inspectors assess infection prevention under the Safe domain, looking for evidence of appropriate cleaning frequencies, correct disinfectant use, and proper clinical waste handling.
Under Effective, they check that cleaning schedules are followed consistently and standards hold during busy periods. The Well-led domain covers governance: documented schedules, staff training records, COSHH data sheets, audit results, and incident response evidence.
Our Quality Management System generates this documentation as standard.
Through your client portal, you get full visibility of your cleaning contract. Every quarter, our Quality Assurance Manager visits to conduct formal audits, including ATP biological contamination testing that provides objective evidence of surface cleanliness.
We maintain complete training records for all staff at your facility and respond to concerns within two hours.
The National Infection Prevention and Control Manual provides additional guidance on standard and transmission-based precautions that our services are built to support.
Our Care Home Cleaning Services
We build a cleaning specification around your care environment and adapt it as your needs change.
Daily Housekeeping
Our teams clean resident bedrooms with care, respecting personal belongings and privacy. Communal lounges are cleaned throughout the day, dining rooms before and after meals, and reception areas kept welcoming for visitors. Corridors, staff rooms, and offices all receive regular attention.
Infection Control Cleaning
High-touch surfaces (door handles, handrails, light switches, call bells, grab rails) accumulate pathogens quickly and receive multiple cleaning passes daily. Washrooms and bathrooms are deep cleaned with EPA and HSE-approved disinfectants. We maintain sluice rooms to the highest hygiene standards and manage clinical waste correctly.
Our colour-coded equipment system prevents cross-contamination: different cloths and mop heads are designated for different areas and never mixed.
Specialist Environment Cleaning
Different care settings need different approaches.
In dementia care units, cleaning happens at predictable times with minimal disruption, and our teams interact with residents calmly and reassuringly. End-of-life environments are cleaned with sensitivity to the emotional needs of residents, families, and staff. Respite and short-stay rooms receive rapid turnover cleaning between residents without compromising on thoroughness.
We also clean assisted bathrooms, wet rooms, hoists, therapy spaces, kitchens, dining areas, laundry rooms, linen stores, and external areas including entrances and outdoor furniture.
Infection Prevention and Control
Our Alliance Ecosystem infection control system provides a structured approach to breaking the chain of infection.
Care home residents often have weakened immunity due to age, underlying conditions, or medication. They share communal spaces, dining facilities, and bathrooms.
Staff move between residents throughout shifts, creating potential transmission pathways.
Environmental contamination plays a significant role in how infections spread, making thorough cleaning a frontline defence.
How We Control Infection
We use EPA and HSE-approved disinfectants proven effective against care environment pathogens. High-touch surfaces receive increased frequency, with multiple passes beyond scheduled cleans. All care home staff complete infection control training at induction, with regular updates as guidance changes.
Outbreak Response
When infections occur, speed matters. We implement enhanced cleaning protocols immediately, increasing frequencies and introducing additional measures for isolation rooms. Our teams work closely with your care staff and public health authorities to contain the spread.
Verification Through ATP Testing
Our ATP (Adenosine Triphosphate) swab testing measures biological contamination on surfaces, providing objective data rather than visual assessment alone. Regular testing identifies any areas where standards slip, allowing immediate correction. Results are shared through your client portal and support your CQC compliance evidence.
Dignity, Discretion, and Person-Centred Cleaning
A care home is someone’s home. Our approach reflects this at every level.
Our staff clean bedrooms with sensitivity, taking care around personal belongings and leaving everything as residents expect to find it. For people living with dementia, even small environmental changes can cause distress, so consistency is a priority.
We aim to provide the same staff members wherever possible.
Many of our care home teams develop ongoing relationships with residents over months and years of regular service. They greet residents, work around individual routines, and adapt schedules to minimise disruption.
Our teams attend handovers when appropriate, flag concerns they notice during cleaning, and coordinate with nurses and carers so that cleaning supports rather than disrupts the care environment.
Why choose Alliance Cleaning?
Our decades of experience and expertise means we can deliver a more effective, efficient service that saves your business time and money, reduces employee downtime, and increases productivity and motivation.
Award Winning UK Business
ISO Standard 9001, 14001 & 45001
Established since 1998 and family run
One Hour Client Response Times
Dedicated Account Manager
ESG Enabled
Commercial Cleaning Specialists
Sustainable Office Cleaning
Staff Training and Vetting
Given the vulnerable nature of your residents, we take safeguarding seriously.
Enhanced DBS Checks
All care home staff undergo Enhanced DBS checks before starting work, verified regularly with complete records maintained for inspection. Our recruitment process includes reference checks and right-to-work verification.
Alliance Pathway Training
Our Alliance Pathway training programme covers infection prevention and control, dementia awareness, safeguarding awareness, moving and handling, and fire safety and emergency procedures. Each module is specific to care environments, covering correct PPE use, recognising signs of abuse or neglect, safe practices around mobility equipment, and evacuation protocols.
Every team member also completes a site-specific induction covering your facility’s layout, resident considerations, protocols, and care team integration. Refresher sessions run regularly, and supervisors conduct performance reviews on every visit.
""Care homes sit in a unique space between healthcare facility and residential environment. The infection control standards must be rigorous enough to satisfy CQC inspectors, but the delivery has to respect that this is where people live. Getting that balance right requires staff who genuinely understand both sides of the equation." "
Katie Holtby, Head of Sales
Quality Assurance and Monitoring
Our QA service makes the invisible visible. You can see whether a floor looks clean, but you cannot see bacterial contamination, slip hazards, or air quality issues without proper testing.
Quarterly Audits
Our Quality Assurance Manager visits at least quarterly to conduct audits covering ATP biological contamination testing, floor slip testing, indoor air quality assessment, and health and safety compliance checks. Results are documented and tracked over time.
Client Portal Reporting
You access performance data anytime: cleaning session times, issue logging and resolution, audit trends, consumable stock levels, and staff attendance. This gives you the documentation CQC inspectors expect and means problems are visible as they arise.
We use audit findings to drive continuous improvement through regular service review meetings, action plans, and clear timelines.
Environmental Responsibility
Our ISO 14001 certification reflects our commitment to minimising environmental impact, and in care homes, this directly benefits residents.
Many residents have respiratory conditions, allergies, or sensitivities that harsh chemicals can aggravate.
We use eco-friendly, non-toxic products that are effective against pathogens but gentle on people. Low-odour formulations avoid strong chemical smells that can cause discomfort or confusion.
Our sustainable practices include microfibre technology to reduce water and chemical use, waste segregation and recycling, and sustainable procurement.
For care home operators with environmental targets, partnering with an ISO 14001 certified provider supports those goals.
Getting Started
Moving to a new cleaning provider does not need to be complicated.
Initial consultation: we discuss your requirements by phone, video, or in person. Site survey: our team walks through every area, reviews your current arrangements, and discusses CQC requirements specific to your registration. Service proposal: we develop a detailed cleaning specification with frequencies, staffing, equipment, and costings. Mobilisation: we recruit or allocate staff, complete Enhanced DBS checks and Alliance Pathway training, and deliver site-specific inductions. Phased transitions are available if you are switching providers.
After go-live, regular review meetings and your dedicated contract manager keep the service aligned with your expectations.
Ready to talk? Call 01992 700073 or email [email protected].
Frequently Asked Questions
Do you have experience cleaning CQC-regulated care homes?
Yes. Over 28 years we have built deep experience in CQC-regulated environments. Our Quality Management System generates audit-ready documentation including cleaning schedules, training records, quality audit reports, and ATP testing evidence. We understand the Safe, Effective, and Well-led domains and how cleaning supports compliance across each.
Are all your care home cleaning staff DBS checked?
Every member of staff working in a care home undergoes an Enhanced DBS (Disclosure and Barring Service) check before starting work. We verify checks regularly and maintain complete records for inspection. Our recruitment process also includes reference checks and right-to-work verification. Safeguarding awareness forms part of our Alliance Pathway training programme.
What infection control measures do you use in care homes?
Our Alliance Ecosystem infection control system takes a structured approach to breaking the chain of infection. We use EPA and HSE-approved disinfectants effective against common care home pathogens. Colour-coded equipment prevents cross-contamination between areas. High-touch surfaces receive increased cleaning frequency throughout the day. During outbreaks, we implement enhanced protocols including isolation room procedures.
What documentation do you provide for CQC inspections?
We supply documented cleaning schedules showing frequencies for every area, complete staff training records, cleaning product specifications with COSHH data, quarterly quality audit reports with ATP testing results, and incident response logs. Everything is accessible through your client portal, so you can present a well-governed cleaning service with the evidence inspectors expect.
What training do your care home cleaning staff receive?
All care home staff complete our Alliance Pathway training programme covering infection prevention and control, dementia awareness, safeguarding awareness, moving and handling, and fire safety. Every team member also completes a site-specific induction at your facility. We run regular refresher sessions and update teams when guidance changes.
Are your cleaning products safe for elderly and vulnerable residents?
Yes. We use eco-friendly, non-toxic cleaning products that are effective against pathogens but safe for vulnerable people. Low-odour formulations avoid strong chemical smells that can cause discomfort for residents with respiratory conditions or dementia. Our ISO 14001 Environmental Management certification covers our approach to sustainable, resident-safe cleaning.
How do you clean dementia care environments?
Our staff complete dementia awareness training through the Alliance Pathway programme. They work at predictable times with minimal disruption and know how to interact calmly with residents who may be confused or anxious. We aim to provide the same team members wherever possible so residents see familiar faces. Belongings are never moved during cleaning.
How long does it take to switch to a new care home cleaning provider?
Mobilisation timescales depend on the size and complexity of your facility, but we manage the process efficiently. This includes handling TUPE, recruiting or allocating staff, completing Enhanced DBS checks, delivering Alliance Pathway training, and running site-specific inductions. We can implement phased transitions to avoid any gap in service when switching from another provider.
What should a care home look for when choosing a cleaning contractor?
Look for a provider with direct experience in CQC-regulated environments, relevant ISO accreditations (9001, 14001, 45001), structured infection control systems with measurable verification such as ATP testing, Enhanced DBS checked staff, and a dedicated contract manager model. Ask how they handle outbreaks, what documentation they produce for inspectors, and how they train staff for care settings.
Can’t find what you’re looking for?
Call 01992 700073 or email [email protected]
