Commercial Cleaning FAQs – Answers From Our Team

Alliance Cleaning provides commercial cleaning services for businesses across the UK. Core offerings include daily office cleaning, contract cleaning, and janitorial housekeeping. Specialist services cover carpet cleaning, hard floor care, commercial window cleaning, high-level cleaning, washroom deep cleans, IT and server room cleaning, kitchen ventilation cleaning (TR19 certified), and sanitisation. We also provide facilities support including waste management, grounds maintenance, pest control, and janitorial supplies. Every service is backed by ISO 9001, ISO 14001, and ISO 45001 certification.

Alliance Cleaning operates nationally across the UK. Our head office is in Hertford, Hertfordshire, and we have a strong presence in locations across London and the home counties. For clients with multiple sites, we manage contracts across regions from a single point of contact, so you deal with one company rather than several local providers.

Start by calling us on 01992 700073 or emailing our team. We’ll have an initial conversation to understand your requirements, then arrange a site visit. During the visit, we assess the size and layout of your premises, the type of work involved, any access requirements, and the frequency of cleaning you need. Following that, we provide a detailed written quotation with a clear breakdown of costs and what’s included.

Yes. Site visits are free and come with no obligation. We see them as a necessary step to give you an accurate quote. Every building is different, and a proper assessment means we can price the work fairly and avoid surprises for either side once the contract starts.

The basics are your site address, the type of premises (office, healthcare facility, retail space, etc.), approximate floor area, and an idea of the cleaning frequency you’re looking for. It helps if you can share any existing cleaning specifications or schedules, but it’s not a requirement. We can work from a blank sheet if needed and build a specification around your needs during the site visit.

In most cases, we provide a written quotation within 24 Hours of the site visit. For larger or more complex sites that need detailed method statements or multi-service proposals, it may take slightly longer. If you’re working to a deadline, let us know and we’ll do our best to meet it.

We work with businesses across many sectors. These include corporate offices, banking and finance, technology and fintech companies, co-working spaces, law firms, broadcasting and media, embassies, healthcare (CQC-regulated), leisure and hospitality, automotive, pharmaceutical, manufacturing, property management, retail, education, charities, and theatres, cinemas, and galleries. Each sector has different requirements, and we adapt our approach accordingly. Learn more: Commercial Cleaning Services by Sector

Not really, Alliance work with most sectors. We cover most commercial and B2B environments. If you’re unsure whether your premises fall within our scope, give us a call and we’ll let you know straight away.

Yes. While most of our work is contract-based with regular scheduled cleaning, we also carry out one-off deep cleans, end-of-tenancy cleans, post-construction cleans, and event cleaning. One-off work is quoted on the same basis as contract work, with a site visit to assess the scope.

We usually work towards a 28 day mobilisation process. Once a contract is signed, we begin a mobilisation process that includes recruiting or assigning staff, ordering supplies, setting up access, and briefing the team on your site-specific requirements. For straightforward contracts, this can happen within a couple of weeks. Larger or more complex sites with specific security or compliance needs may require a longer lead time.

Yes. We manage multi-site contracts across the UK, providing a consistent standard of service at every location. You get a single point of contact and one set of reporting, which simplifies things considerably compared to managing separate local providers. Our client portal gives you visibility across all your sites in one place.

We understand that choosing a new cleaning provider is a significant decision. Speak to our team about your concerns and we can discuss options that give you confidence in the service before making a longer-term commitment.

There are three key differences. First, our contract managers look after fewer sites than the industry average, which means your account gets genuine attention rather than being one name on a long list. Second, we respond to queries and issues within one hour, backed by Relationship Managers and Mobile support teams who can be on site quickly if needed. Third, we’re a family-run business established in 1998, and we hold ISO 9001, ISO 14001, and ISO 45001 certification. Many of our clients have been with us for over a decade, which says more than any sales pitch.

The early weeks are about getting things right. Your dedicated contract manager introduces themselves and meets your team, cleaning operatives receive a full site induction and onsite training. We establish the cleaning schedule and confirm all access arrangements. Set KPI’s and arrange for the first review meeting and Audit. During this period, your contract manager will check in with you regularly to make sure the service meets your expectations. Any adjustments are made quickly so the standard is set from the start.

Call us on 01992 700073 or email [email protected]. We respond to all enquiries within one hour during business hours. You can also use the contact form on our website and a member of the team will get back to you.

Alliance Cleaning was formed in 1998 when two family-run businesses came together with a shared vision. Both founders were frustrated by the low standards in the commercial cleaning industry, where stress, inconsistency, and unreliability were the norm. They set out to build a company that operated as a genuine partner to its clients, with a focus on reliability, communication, and quality that the industry was failing to deliver. Over 25 years later, Alliance remains a family-run business, still guided by those same principles. Learn more about us.

It depends on the size of your workforce, the layout of the building, and your industry. As a general guide, small offices with a handful of staff can manage with cleaning two hours per day 5 times a week, while larger offices with more people typically need more daily cleaning. Regardless of office size, washrooms, kitchens, and break areas should be cleaned every day. We work with you to build a schedule that matches how your space is actually used.

A standard daily clean covers surface sanitisation of high-touch areas such as desks, door handles, light switches, telephones, emptying of bins, loading crockery and activating dishwashers. It also includes vacuuming high-traffic areas, mopping hard floors, cleaning washrooms, wiping down kitchen and break area surfaces, and tidying reception areas. The exact scope is set out in your cleaning specification, so you know precisely what’s covered each visit.

Yes. Alliance Cleaning offers daily cleaning up to seven days a week, and our teams can work early mornings, evenings, overnight, or at weekends. Most clients prefer cleaning to take place outside core business hours to avoid disruption, but we can accommodate daytime cleaning or housekeeping if that works better for your operation.

A cleaning specification is a detailed document that sets out exactly what will be cleaned, how often, and to what standard. It’s created after the site visit and covers every area of your premises, from offices and meeting rooms to washrooms, kitchens, and communal spaces. It also outlines periodic tasks like deep cleans or floor treatments. You approve the specification before the contract starts, and it can be updated if your needs change.

Your dedicated contract manager takes personal responsibility for every aspect of your cleaning service. They oversee the cleaning team, carry out regular site inspections, handle any issues that arise, and act as your main point of contact. At Alliance, our contract managers look after fewer sites than the industry average. This is a deliberate choice, and it means your account gets genuine attention rather than being one name on a long list. They will carry out a monthly service audit and a quarterly KPI meeting.

Your contract manager will visit once a month to carry out inspections and check that standards are being met but more frequently to see the cleaners. The frequency depends on the size and nature of your contract, but you can expect consistent, proactive involvement rather than only hearing from them when something goes wrong. They’re also available by phone or email whenever you need them.

We have cover arrangements in place for every contract. If your regular operative is unavailable, a trained replacement is assigned to your site. Cover staff receive a briefing on your specific requirements before they attend, so the standard of service remains consistent. For larger contracts, our mobile support teams can step in at short notice.

Bank holiday cleaning arrangements are agreed as part of your contract. Some clients need cleaning to continue as normal on bank holidays, while others prefer to pause the service. We discuss this during the setup process and build it into your schedule. If your needs change for a specific bank holiday, let your contract manager know and we can adjust.

Quality is monitored through several layers. Your contract manager carries out regular on-site audits, and our Quality Assurance Manager visits at least once a quarter to carry out added value audits. These include ATP hygiene testing, which uses scientific swab tests to measure surface cleanliness beyond what’s visible to the eye. Results are documented and shared with you.

ATP (adenosine triphosphate) testing is a scientific method for measuring how clean a surface is. A swab is taken from a surface and placed into a device that detects biological residue. The result gives an objective reading of cleanliness, rather than relying on appearance alone. Alliance uses ATP testing as part of our quarterly Quality Assurance audits to verify standards and identify any areas that need attention.

Our Quality Assurance team monitors on-site added value audit results, ATP hygiene test reports and trends, staff performance including time attendance and service quality, customer satisfaction through helpdesk ticket response and resolution, health and safety compliance, and consumables expenditure and stock levels. The aim is to give you measurable proof of the standard being delivered, not just a visual impression.

Yes. We understand that businesses change. You might move to a different floor layout, increase headcount, or take on extra space. Your cleaning specification can be updated to reflect these changes. Speak to your contract manager, and they’ll arrange a review and adjust the schedule, tasks, or frequency as needed.

Yes. All Alliance operatives follow a strict colour-coded system to prevent cross-contamination between different areas. Red equipment is used for washroom floors and sanitary fittings, blue for general areas such as offices and corridors, green for kitchens and food preparation spaces, and yellow for clinical areas where applicable. Equipment designated for one area is never used in another.

We use professional-grade, environmentally responsible cleaning products called TecCare, they are effective and safe for workplace environments. All products are COSHH assessed, and we select them based on the specific surfaces and areas being cleaned. Where clients have requirements for chemical-free options or products suited to sensitive environments like healthcare or childcare, we adapt accordingly. As a standard, we use TECCARE CONTROL sanitisation solution and HEPA-filtered vacuum technology across our contracts.

Washrooms are one of the highest-risk areas in any commercial building and receive dedicated attention on every visit. Our daily washroom cleaning covers all toilets, urinals, and sanitary ware, sinks and taps, mirrors, dispensers, door handles, and floors. High-touch surfaces such as flush handles, tap levers, and door handles are sanitised multiple times throughout the cleaning process. All washroom cleaning uses red colour-coded equipment exclusively, in line with BICSc standards, to prevent cross-contamination between washrooms and other areas of the building. Consumables including soap, hand towels, toilet rolls, and feminine hygiene products are checked and replenished on every visit. We also recommend quarterly washroom deep cleans that go further, accessing behind pipework, under fixtures, and the tops of partitions.

Yes. If you have an urgent situation outside your normal cleaning schedule, such as a significant spill, flood damage, or the need for rapid sanitisation following an illness outbreak, contact your contract manager or call us on 01992 700073. We operate a one-hour response time to requests during business hours, and our mobile support teams can be deployed to your site quickly. Reactive cleans are quoted based on the scope of work required and can usually be arranged at short notice.

Yes. The faster a stain is treated, the better the chance of complete removal. Our operatives are trained in professional stain removal techniques and carry the right products for different types of spills, whether that’s coffee, ink, food, grease, or something else. For everyday incidents, your cleaning team can treat the stain during their regular visit or respond sooner if needed. For older or more stubborn marks, we can arrange a targeted treatment using specialist carpet cleaning equipment. We can also apply fabric protection treatments that make carpets and upholstery more resistant to staining in the first place.

Regular cleaning covers the visible, day-to-day maintenance of your workspace: vacuuming, emptying bins, wiping surfaces, and cleaning washrooms. A deep clean goes much further. Furniture is moved to access hidden areas, walls and ceilings are washed, air vents and light fixtures are cleaned, floors are stripped and refinished, and every surface is thoroughly sanitised. The goal is to remove the accumulated dirt, bacteria, and grime that builds up in places routine cleaning cannot reach, restoring your premises to a like-new condition.

Most office environments benefit from a deep clean at least twice a year, typically in spring and autumn. Larger offices, high-traffic sites, and premises in sectors with stricter hygiene requirements may need quarterly deep cleans. The right frequency depends on the size of your workforce, how heavily your space is used, and any industry-specific standards that apply. Your contract manager can recommend a schedule based on your specific circumstances.

Professional deep cleaning follows a systematic top-to-bottom approach. It includes moving furniture to expose hidden areas, cleaning all high-level surfaces such as air vents, light fixtures, and the tops of cupboards, washing walls and ceilings, deep cleaning all flooring (including carpet extraction), sanitising kitchens and break areas inside and out (including appliances), and carrying out a full washroom deep clean including behind pipework and the tops of partitions. Electronics and office equipment are also carefully cleaned.

Deep cleans normally involve moving furniture, using industrial equipment, and accessing areas that would be difficult to reach with people working around them. For this reason, most deep cleans are scheduled outside business hours, at weekends, or during office closures. If you need work done during operating hours, we can phase the clean area by area to minimise disruption.

We use industrial-grade hot water extraction (sometimes called steam cleaning) for deep carpet cleaning. This method injects hot water and cleaning solution into the carpet pile, then extracts it along with embedded dirt, allergens, and bacteria. For day-to-day maintenance, all carpeted areas are cleaned using HEPA vacuum technology, which captures fine particles and allergens, paying close attention to edges and corners. We can also apply fabric protection treatments to extend the life of your carpets.

As a general guide, commercial carpets should be professionally deep cleaned every three to six months, depending on foot traffic and the nature of the space. High-traffic areas like reception zones and corridors may need more frequent attention. Regular professional cleaning removes embedded dirt that daily vacuuming cannot reach, which helps preserve the carpet fibres and extends the carpet’s lifespan. Your contract manager can build a carpet care schedule into your cleaning specification.

We clean and maintain all types of commercial hard flooring, including vinyl, tile, stone, wood, and polished concrete. Services include scrubbing, stripping old finishes, resealing, buffing, and polishing. Tile and grout cleaning is also available for washrooms, kitchens, and communal areas. The method and products used depend on the flooring material, and we always assess the surface before carrying out any treatment to make sure the right approach is used.

Yes. Alliance provides commercial window cleaning for both interior and exterior glass. For buildings where access at height is needed, our teams use water-fed pole systems (reach and wash) for lower levels and IPAF-certified operatives with mobile elevated work platforms for higher work. Window frames, sills, and glass partitions are included. Frequency depends on the building and your requirements, and window cleaning can be added to your contract as a scheduled service.

High-level cleaning covers any work above normal reach, typically anything above two metres. This includes cleaning ceiling voids, overhead ducting, high-level pipework, light fixtures, suspended ceilings, overhead signage, and structural beams. Dust and debris accumulate in these areas over time and can affect air quality if left unchecked. Alliance operatives carrying out high-level work are IPAF certified and follow strict health and safety protocols for working at height. We often use a Skyvac for this type of cleaning.

Yes. Data and server room cleaning is one of our specialist services. These environments need careful handling because of sensitive equipment, controlled temperatures, and the risk of static damage. Our teams are trained in anti-static cleaning procedures and use appropriate equipment to remove dust without disturbing hardware or cabling. Cleaning is carried out to your access and security requirements, and all operatives can hold enhanced DBS clearance where needed.

Fogging is an advanced sanitisation method that uses a machine to disperse disinfectant as an ultra-fine mist throughout an enclosed space. The mist reaches surfaces that manual cleaning cannot, including cracks, crevices, and hard-to-access areas. Fogging is used for outbreak response, periodic sanitisation of high-traffic areas, and as part of a broader infection control programme. Alliance uses both ULV (ultra-low volume) and electrostatic fogging, depending on the environment and what’s needed.

Yes. Washroom deep cleaning can be booked as a one-off service or built into your contract as a periodic task. It goes well beyond the daily washroom clean, covering the thorough sanitisation of all toilets, urinals, and sanitary ware, mechanical scrubbing of floors, cleaning behind pipework and under fixtures, descaling taps and fittings, and cleaning the tops of mirrors and partitions. We recommend quarterly washroom deep cleans at minimum for most commercial premises.

Yes. IT and computer equipment cleaning is available as part of a deep clean or as a standalone service. Office desks can harbour significant levels of bacteria, and keyboards, mice, phones, and monitors are among the worst offenders. Our teams use appropriate anti-static products and techniques to clean equipment safely without causing damage. For larger-scale IT cleaning across multiple workstations, we schedule the work to avoid disrupting your team. 

Yes to both. End-of-tenancy cleans are designed to return commercial premises to a condition suitable for handover or new occupation. Post-construction cleans deal with the aftermath of building work, including removal of dust, debris, paint residue, and construction materials. Both are quoted individually based on the size and condition of the space. We need a site visit so we can assess the scope accurately before providing a price.

Yes. Any of our specialist services can be added to your contract at any time. Many clients include periodic deep cleans, carpet cleaning, window cleaning, and other specialist work within their cleaning specification from the start, scheduled at agreed intervals throughout the year. Others add services as the need arises. Speak to your contract manager, and they’ll arrange the work and update your specification accordingly.

TECCARE CONTROL is a high-level disinfectant and cleaner that we use as standard across all clients and sectors. It is chlorine-free, alcohol-free, non-toxic, non-corrosive, and food safe, making it suitable for every environment from offices to healthcare facilities. In laboratory testing to the EN14476 Virucidal Efficacy protocol, TECCARE CONTROL is proven to kill 99.99% of bacteria, viruses (including enveloped and non-enveloped types), fungi, and bacterial spores within minutes of contact. One of its key features is its prolonged antimicrobial effect: after application, it continues to kill or weaken microbes on surfaces for hours or even days. It also functions as a combined cleaner and disinfectant in a single step, which saves time without compromising results. We use it in concentrate, trigger spray, wipe, and misting formats depending on the task.

Yes. We offer DOFF superheated steam cleaning for external building surfaces. DOFF uses water heated to 150°C at low pressure, which removes biological growth, graffiti, paint, pollution deposits, and general urban grime from stone, brick, concrete, terracotta, timber, and other surfaces without chemicals or surface damage. It is the only cleaning method approved by English Heritage for listed buildings and has been used on landmarks including Westminster Abbey and St Pancras Station. DOFF kills biological spores at root level, which means surfaces stay cleaner for longer compared to pressure washing. For commercial property owners, it preserves building fabric while restoring original appearance. Speak to our team if your premises need external cleaning.

Yes. Grounds maintenance is available as part of a broader facilities support package. Keeping external areas well maintained contributes to the overall impression your premises make on staff, visitors, and clients. If you need grounds maintenance alongside your cleaning contract, speak to your contract manager about adding it to your specification.

Yes. Pest control is available as a facilities support service. We can arrange pest control as part of your cleaning contract or as a standalone service. If you have an existing pest control provider and are happy with them, we can work alongside them. If you’d prefer a single supplier managing both cleaning and pest control, we can discuss the options with you.

Yes. If requested Alliance Cleaning operatives undergo DBS (Disclosure and Barring Service) checks. Enhanced DBS clearance is available for roles in higher-security environments such as schools, healthcare facilities, financial institutions, and sites holding sensitive information. DBS checks are completed as part of our recruitment and vetting process before any operative is assigned to a client site.

Every member of staff goes through a structured vetting process. This includes verification of identity and eligibility to work in the UK, reference checks, and clearance. All new starters receive an induction covering safeguarding, health and safety, and site-specific training relevant to their assigned contract. Management and supervisory staff are selected based on experience, qualifications, and leadership competencies, with additional background checks and references verified.

Our operatives are trained to BICSc (British Institute of Cleaning Science) standards, the recognised professional body for the cleaning industry. Training covers cleaning methodology, correct use of equipment and products, colour-coded cleaning systems, health and safety, COSHH awareness, and cross-contamination prevention. Beyond this core training, operatives receive site-specific induction for each contract they work on, covering the requirements and protocols of that environment.

BICSc is the British Institute of Cleaning Science, the professional body that sets standards for training and competency in the cleaning industry. BICSc-trained operatives understand proper cleaning techniques, product usage, and hygiene protocols to a professional standard rather than simply following a routine. It matters because it gives you confidence that the people cleaning your building know what they’re doing and why they’re doing it.

Training is ongoing. All operatives receive regular refresher training to keep their skills and knowledge current. When protocols, products, or equipment change, additional training is provided. Staff working in specialist environments such as healthcare or heritage sites receive further training specific to those sectors. We also run competency assessments to check that standards are being maintained over time.

Yes. All Alliance Cleaning operatives arrive on site in company-branded uniform and carry photo identification. This means your team and your security staff can easily identify who should and shouldn’t be in the building. If your site has particular dress code or PPE requirements, we adapt accordingly.

Cover arrangements are built into every contract. If your regular operative is off sick, on holiday, or unavailable for any reason, a trained replacement is assigned. Cover staff receive a briefing on your site-specific requirements before attending. For larger contracts, our mobile support teams can step in at short notice to maintain continuity of service.

We use digital time and attendance systems to log start times, finish times, and break periods. On-site supervisors monitor these records, and any discrepancies are reported to the contract manager immediately. Regular reviews check adherence to schedules, productivity standards, and payroll accuracy. Attendance data is available to you through the client portal if you’d like visibility of these records.

Supervision depends on the size and nature of the contract. Larger sites have on-site supervisors who oversee daily operations, check work quality, and manage the team. Smaller contracts are supervised through regular visits from the contract manager. In all cases, your contract manager has overall responsibility for the service and is your point of contact for any concerns about staff performance.

The Alliance Pathway is our in-house training and development programme that supports people through the fundamentals of running and growing within a business. It covers areas including business administration, financial literacy, customer service, health and safety compliance, marketing and sales, and teamwork and leadership. The programme supports career progression within the company and gives our people transferable skills they can carry with them.

Staff retention is a priority for us because consistency matters to our clients. We offer competitive pay rates, structured training and career development pathways through the Alliance Pathway, regular one-to-one meetings and feedback sessions, performance-based recognition including Employee of the Month, referral schemes, and long service awards. Treating our people well is a core part of who we are, and it directly benefits our clients through lower turnover and more experienced teams.

Yes. We regularly provide cleaning services in environments with strict security requirements, including banking and finance, embassies, law firms, data centres, and healthcare facilities. Staff assigned to these contracts undergo enhanced DBS clearance and any additional vetting required by the client. We coordinate with your security team on access protocols, alarm procedures, and restricted areas, and confidentiality agreements are put in place where needed.

Yes. Health and safety training is a core part of every operative’s induction and ongoing development. This covers safe use of cleaning equipment and chemicals, COSHH (Control of Substances Hazardous to Health) awareness, manual handling, slip and trip prevention, correct use of PPE, and emergency procedures. Alliance holds ISO 45001 certification for occupational health and safety, which means our health and safety processes are externally audited and maintained to an international standard.

Alliance Cleaning holds three ISO certifications: ISO 9001:2015 for Quality Management Systems, ISO 14001:2015 for Environmental Management Systems, and ISO 45001:2018 for Occupational Health and Safety Management Systems. These are internationally recognised standards that are independently audited by a UKAS-accredited certification body. Together, they cover how we manage service quality, our environmental impact, and the safety of our people and your premises.

ISO 9001 is the international standard for quality management. For you as a client, it means we have documented processes for delivering a consistent standard of cleaning across every site. It covers how we plan, deliver, monitor, and improve our services, from the cleaning specification through to complaint handling and corrective action. The standard requires regular internal audits and management reviews, which means quality isn’t left to chance.

This is the environmental management standard. It means we have a structured system for managing our environmental impact, covering the products we use, waste we generate, energy we consume, and how we work toward measurable sustainability goals. For clients with their own environmental targets or ESG reporting requirements, working with an ISO 14001 certified cleaning provider supports those commitments with documented evidence. Learn about our ESG commitment.

ISO 45001 covers occupational health and safety management. It sets out how we identify workplace hazards, assess risks, and put controls in place to protect our staff and anyone else affected by our work. This includes chemical safety, manual handling, slip and trip prevention, work at height, lone working, and emergency procedures. The standard requires worker consultation, incident investigation, and continuous improvement of safety performance.

Our ISO certifications follow a three-year cycle, independently audited by a UKAS-accredited certification body. Annual surveillance audits take place in years one and two to verify that our systems remain compliant, with a full recertification audit in year three. We also carry out our own internal audits throughout the year to check that processes are being followed and to identify any areas for improvement ahead of external review.

COSHH stands for Control of Substances Hazardous to Health. A COSHH assessment identifies the cleaning chemicals used on your site, evaluates the risks they pose, and sets out the control measures in place to manage those risks safely. Alliance maintains COSHH assessments for all products used across our contracts. These are available to you on request and form part of the documentation we provide during contract setup.

Yes. We provide risk assessments and method statements (sometimes called RAMS) for every contract. Risk assessments identify potential hazards associated with the cleaning work and the measures in place to control them. Method statements describe how specific tasks will be carried out safely, step by step. These documents are produced before work begins and are updated whenever the scope of work or site conditions change.

Health and safety is managed through our ISO 45001 certified management system and dedicated Health and Safet Manager. Before work begins, we carry out site-specific risk assessments covering all relevant hazards. Operatives receive training on safe working practices, correct use of equipment, chemical handling, and emergency procedures. Your contract manager monitors compliance during site visits, and our Quality Assurance team checks health and safety as part of quarterly audits. Any incidents or near-misses are investigated, with corrective action taken and lessons shared across the team.

All incidents, injuries, and near-misses are reported immediately and investigated by the contract manager. We follow a structured process that includes determining the root cause, implementing corrective action to prevent recurrence, and sharing lessons learned across the business. Where an incident is reportable under RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations), we handle the statutory notification. Full incident records are maintained and available to you as the client.

Yes. PPE is issued based on the risk assessment for each task and site. This typically includes gloves, and may extend to goggles, respiratory protection, or specialist footwear depending on the work involved. All operatives are trained in the correct use and maintenance of their PPE, and we monitor compliance during site visits and audits. PPE is replaced on a scheduled basis or whenever it becomes worn or damaged.

Hazardous waste is managed in line with our ISO 14001 environmental management system and relevant UK regulations. This includes the correct segregation, storage, and disposal of any waste classified as hazardous, such as certain chemical containers or contaminated materials. We work with licensed waste carriers where required and maintain documentation to demonstrate compliance. Your contract manager can provide details of how hazardous waste is handled on your specific site.

Yes. We routinely supply compliance documentation to support client audits, procurement processes, and tender submissions. This includes copies of our ISO certificates, insurance documents, health and safety policies, COSHH assessments, risk assessments, method statements, training records, and DBS clearance confirmations. If you need specific documentation for an upcoming audit or tender, let your contract manager know and we’ll prepare it.

Yes. Beyond external ISO audits, our Quality Assurance Manager carries out quarterly on-site audits at client premises, which include ATP hygiene testing, health and safety compliance checks, and service quality reviews. Your contract manager also conducts regular inspections. Some of our clients carry out their own audits of our service, and we welcome this. Transparency and accountability are part of how we work.

Yes. Alliance Cleaning is committed to preventing modern slavery and human trafficking in all areas of our business and supply chain. We carry out due diligence on our suppliers, verify the identity and right to work of all employees, and maintain fair employment practices across the company. Our Modern Slavery statement is available on request as part of tender documentation. Learn more about the Company policies.

“Cleaner, Greener, Workspaces” is Alliance Cleaning’s tagline and it reflects how we approach every contract. Cleaner refers to the standard of service we deliver. Greener refers to the sustainable products, methods, and practices we use to minimise environmental impact. Workspaces reflect our focus on creating environments where people can be productive and comfortable. It’s not a marketing slogan; it’s a summary of how we operate day to day.

Green cleaning means using sustainable cleaning practices designed to reduce chemical waste and environmental pollution. In practice, this involves using biodegradable, non-toxic cleaning products, reusable tools such as microfibre cloths instead of disposable wipes, energy-efficient equipment, and methods that minimise water and energy consumption. The aim is to deliver the same high standard of cleanliness while significantly reducing the environmental footprint of the cleaning process.

We use professional-grade cleaning products that are biodegradable and non-toxic wherever possible. We avoid products containing harsh chemicals such as ammonia, chlorine, and artificial fragrances that release volatile organic compounds (VOCs) into the air. All products are COSHH assessed, and we select them based on effectiveness, safety, and environmental impact. Where specific environments require particular products, such as healthcare or food preparation areas, we choose the most environmentally responsible option that still meets the required standard.

Many conventional cleaning products contain VOCs that can make indoor air quality worse. Research has shown that VOC concentrations from cleaning products can be two to five times higher indoors than outdoors. By using low-VOC and VOC-free products, HEPA-filtered vacuum cleaners that capture fine particles and allergens, and microfibre systems that reduce the need for chemical sprays, we help maintain healthier indoor air quality for your staff and visitors.

Yes. Microfibre cloths and mops are standard across our contracts. Microfibre is more effective at trapping dirt and bacteria than standard cotton cloths, and it requires less water and fewer chemical products to achieve the same result. Our cloths are colour-coded to prevent cross-contamination between areas, and they’re washable and reusable, which significantly reduces waste compared to disposable alternatives.

Waste reduction is built into how we work. Reusable microfibre cloths and mops replace single-use disposable materials. We favour refillable and concentrated cleaning products to cut down on plastic packaging. Equipment is maintained and serviced to extend its lifespan. Where waste is generated, we follow responsible disposal practices and support clients with their own waste segregation and recycling arrangements. Our ISO 14001 certification provides the framework for monitoring and improving our waste performance over time.

Yes. Our environmental policy is part of our ISO 14001 certified environmental management system. It sets out our commitment to reducing environmental impact across our operations, covering product selection, waste management, energy use, and continuous improvement. The policy is reviewed regularly and updated to reflect new targets and changing regulations. A copy is available on request. 

Working with an ISO 14001 certified cleaning provider gives your ESG reporting documented evidence of environmentally responsible practices within your facilities management. Green cleaning supports the environmental pillar through reduced chemical use, waste minimisation, and lower carbon output. It supports the social pillar by improving indoor air quality and protecting staff wellbeing. And it supports governance through transparent reporting and compliance with environmental regulations. Your contract manager can provide data and documentation to feed into your ESG reporting.

Yes. BREEAM (Building Research Establishment Environmental Assessment Method) assesses a building’s sustainability performance, and indoor environmental quality is one of the criteria. Using eco-friendly cleaning products, reducing chemical emissions, maintaining good indoor air quality, and following documented environmental management processes all contribute to BREEAM credits. We can work with your facilities team to align our cleaning practices with your BREEAM targets and provide supporting evidence for assessments.

Yes. We invest in modern, energy-efficient cleaning equipment across our operations. Older models of vacuum cleaners and floor machines consume more energy than their current equivalents, so we maintain an equipment replacement cycle that prioritises efficiency. HEPA-filtered vacuums, low-energy scrubber dryers, and equipment designed for reduced water consumption are standard across our contracts.

We work toward measurable goals in energy efficiency, waste reduction, and sustainable procurement. On a practical level, this includes using eco-friendly products and equipment, reducing single-use plastics, maintaining efficient routing and scheduling to minimise unnecessary travel, and working with suppliers who share our sustainability commitments. Our ISO 14001 framework requires us to set environmental objectives, track progress, and demonstrate continuous improvement.

Yes. We can provide data on the products used, waste generated, and environmental practices followed on your contract. This information can support your own sustainability reporting and help demonstrate responsible facilities management to stakeholders. Speak to your contract manager about what data you need and the format that works best for your reporting cycle.

‘Daytime cleaning’ means carrying out cleaning work during occupied business hours rather than in the evening or overnight when buildings would otherwise be dark and heated solely for cleaning staff. By scheduling cleaning during the working day, buildings don’t need to keep lights, heating, and air conditioning running outside office hours purely for cleaning purposes. This can deliver meaningful energy savings, and we offer daytime cleaning as an option where it suits the client’s operations.

Yes. We support waste segregation on client sites, separating general waste from recyclable materials in line with your building’s waste management procedures. From March 2025, UK regulations require businesses with 10 or more employees to segregate recyclable waste, and our teams are trained to follow these requirements. We can also advise on improving waste segregation arrangements at your premises if needed.

We select suppliers based on product effectiveness, safety, environmental credentials, and value. We favour suppliers who offer biodegradable formulations, reduced plastic packaging, concentrated products, and transparent ingredient information. Our ISO 14001 system includes supplier assessment criteria, and we engage with our supply chain on sustainability goals. Where possible, we work with suppliers who hold their own environmental certifications.

ESG (Environmental, Social, and Governance) is built into how we operate. On the environmental side, our ISO 14001 certification provides the framework for managing our environmental impact, covering the products we use, waste we generate, and energy we consume. We use biodegradable, non-toxic cleaning products and HEPA-filtered equipment as standard. On the social side, we invest in our people through the Alliance Pathway development programme, provide fair employment practices, and prioritise staff safety and wellbeing through our ISO 45001 system. On the governance side, ISO 9001 underpins our quality management processes, and our client portal provides transparent reporting and clear accountability. For clients who need to demonstrate ESG credentials to their own stakeholders, we can supply documented evidence covering all three pillars.

The client portal is an online platform that gives you 360-degree visibility of your cleaning contract. You can access live performance data, track KPIs, view audit reports, check staff attendance records, review helpdesk tickets, and monitor consumables usage. It puts all the information about your contract in one place, accessible whenever you need it.

You can view on-site audit results and scores, ATP hygiene test reports and trends, staff time and attendance data, helpdesk ticket status and resolution times, health and safety compliance records, and consumables expenditure and stock levels. For multi-site clients, data from all locations is available in a single dashboard, giving you a clear picture of performance across your entire estate.

Service quality is reported through a combination of regular contract manager inspections, monthly on-site audits, and quarterly Quality Assurance visits that include ATP hygiene testing. Results are documented and shared with you through the client portal and in scheduled review meetings. We track performance over time so you can see trends and identify any areas where standards need to be addressed.

Your contract manager carries out monthly inspections as part of their ongoing management of your site. On top of that, our Quality Assurance Manager visits at least once a quarter to conduct added value audits. These include scientific testing (ATP swabs), service quality assessments, health and safety compliance checks, and a review of staff performance. Monthly interactive audits are also carried out to address any issues and agree resolutions in real time.

KPI (Key Performance Indicator) review meetings are quarterly sessions between Alliance and your team. They provide a structured opportunity to review contract performance against agreed targets, discuss any issues or changes, and plan ahead. Meetings cover service quality data, audit results, helpdesk performance, consumables usage, and any adjustments needed to the cleaning specification. They’re about transparency and making sure the contract continues to meet your needs.

We use a digital time and attendance system that logs when operatives start and finish work, as well as break periods. On-site supervisors monitor these records, and any discrepancies are flagged to the contract manager immediately. Attendance data is available to you through the client portal, so you have full visibility of who was on site and when.

You can contact your contract manager directly by phone or email, or log an issue through the client portal. All requests are tracked through a helpdesk system that records the issue, assigns responsibility, and monitors resolution. Alliance operates a one-hour response time for all client queries during business hours. Helpdesk ticket response and resolution data is tracked and available in your portal reporting.

We operate a one-hour response time for all client queries and issues raised during business hours. For urgent situations requiring an on-site presence, our mobile support teams can be deployed quickly. Every issue is tracked from the moment it’s raised through to resolution, and the data is reviewed at KPI meetings to identify any recurring patterns. If something isn’t resolved to your satisfaction, it’s escalated within our management team.

Yes. All documentation generated through our quality assurance process, including audit reports, ATP test results, attendance records, training records, and incident reports, can be supplied in formats suitable for your own compliance requirements. If you have a specific audit coming up and need particular documentation, let your contract manager know and we’ll prepare it in advance.

The client portal is designed to be accessible from any device with an internet connection, so you can check contract performance, review reports, and log issues from your desk, your phone, or anywhere else.

We use ATP (adenosine triphosphate) testing as part of our quarterly Quality Assurance audits. ATP testing detects biological residue on surfaces that look clean to the naked eye but may still harbour bacteria. Swab results give an objective, numerical reading of surface cleanliness. Results are tracked over time to identify trends and verify that standards are being consistently maintained. This is what we mean by “making the invisible visible.”

Photographic evidence can be provided where appropriate, particularly for one-off deep cleans, specialist work, or where visual documentation supports your compliance requirements. Speak to your contract manager if photographic reporting would be useful for your contract.

Consumables expenditure and stock levels are monitored as part of your contract. Your cleaning team manages the replenishment of items like soap, hand towels, toilet rolls, and bin liners, and usage is tracked through the client portal. This gives you visibility of spending and stock levels without having to manage it yourself. If consumption patterns change, your contract manager will flag it and discuss whether an adjustment is needed.

Yes. We understand that different clients need different information in different formats. If your organisation has specific reporting requirements for board packs, compliance submissions, or internal audits, we can work with you to provide data and reports that fit. Discuss your needs with your contract manager, and we’ll set up a reporting schedule that aligns with your business cycle.

As part of our Quality Assurance service, we carry out several environmental tests at no additional charge. These include floor slip testing, which measures how safe your floors are and helps prevent slip accidents. TDS (Total Dissolved Solids) water testing checks your water quality. Indoor air quality testing identifies potential issues with the air your staff are breathing. Chemical pH level measuring checks the balance of cleaning products in use. These tests are carried out using legally recognised measuring tools during quarterly QA visits. Results are documented in reports that highlight any areas of concern, giving you data you can act on. This is what we mean by “making the invisible visible.”

Start by contacting us on 01992 700073 or emailing [email protected]. We’ll arrange an initial conversation to understand your current situation and what you’re looking for, followed by a site visit. Once you’re happy with our proposal, we manage the transition process, including any TUPE considerations, staff onboarding, and mobilisation. The aim is to make the changeover as smooth as possible with no disruption to your daily operations.

TUPE stands for the Transfer of Undertakings (Protection of Employment) Regulations 2006. When a cleaning contract transfers from one provider to another, TUPE may apply, meaning the existing cleaning staff have the right to transfer to the new provider on their current terms and conditions. Alliance has extensive experience managing TUPE transfers. We handle the process professionally, working with your outgoing provider to make sure staff are informed, their rights are protected, and the transition is legally compliant.

In most cases where a cleaning contract moves from one provider to another, TUPE applies and the existing operatives have the right to transfer. This often works in the client’s favour because the people who already know your building and your routines continue in their roles. We assess their training needs, provide any additional training required to meet Alliance standards, and integrate them into our management structure. If standards are not being met with existing staff, this will be discussed and a performance management programme will be implemented upon transfer.

The timeline depends on the size and complexity of your contract and whether TUPE applies. For straightforward contracts, the transition can be completed within 28 days. Larger sites or multi-site contracts with TUPE transfers or specialist compliance needs may take longer. We’ll give you a clear timeline during the proposal stage so you can plan accordingly.

Our goal is zero disruption. We plan the transition carefully, working to a detailed mobilisation schedule that covers staff allocation, equipment sourcing, supply ordering, access arrangements, and communication with your team. Where TUPE applies, the existing cleaning team often continues without interruption. Your dedicated contract manager oversees the entire process and acts as your single point of contact throughout.

Look at their certifications (ISO 9001, 14001, and 45001 are good indicators of professional management systems), how they manage contracts (ask about the ratio of sites per contract manager), their staff vetting and training processes, how they monitor quality, and how transparent they are with reporting. Ask for references from clients in a similar sector to yours. A site visit from the provider is a good sign; any company that quotes without seeing your building is guessing.

We’ll need details about your current cleaning specification and schedule, access arrangements and security requirements, any existing staff who may transfer under TUPE, the outgoing provider’s notice period and handover timeline, and any specific compliance requirements for your industry. Your contract manager will guide you through what’s needed and handle the coordination with your outgoing provider where appropriate.

Every new contract begins with a structured onboarding process. Operatives receive a full site induction covering your building layout, cleaning specification, access procedures, security protocols, and any site-specific health and safety requirements. They’re briefed on your expectations and introduced to key contacts on your team. For TUPE transfers, existing staff are assessed and given any additional training needed to align with Alliance standards and methods.

We can review your current specification and replicate it if that’s what you’d like, but most clients come to us because they want something better. During the site visit, we’ll assess your premises and recommend a specification based on what your building actually needs. If there are gaps in your current service, we’ll flag them. If there are things being done that aren’t necessary, we’ll tell you that too.

Switching providers can feel like a big step, but a well-managed transition shouldn’t cause disruption. We’re happy to have a no-obligation conversation about your concerns, carry out a site visit, and provide a proposal. You can then compare what you’re getting now with what we’re offering and make a decision in your own time. There’s no pressure, and many of our clients tell us they wish they’d made the change sooner.

Yes. As part of the transition, we take over the supply and management of all cleaning consumables, including soap, hand towels, toilet rolls, bin liners, and feminine hygiene products. We’ll carry out a stock audit at the start of the contract to establish baseline levels and set up a replenishment schedule. Consumables management is tracked through the client portal so you can see what’s being used and what it costs.

We work professionally with outgoing providers to manage the handover. Where TUPE applies, we follow the legal process for transferring staff, including information sharing and consultation requirements. We coordinate on practical matters like the return of keys, equipment, and supplies. Your contract manager manages this process so that you don’t have to get involved in the operational details unless you want to.

Yes. Your dedicated contract manager is assigned before the transition begins and acts as your single point of contact throughout the process. They coordinate everything from TUPE transfers and staff inductions to equipment sourcing and schedule setup. Having one person responsible means nothing falls through the gaps and you always know who to call.

Commercial cleaning is priced based on several factors: the size and layout of your premises, the type of cleaning required, the frequency of visits, the number of operatives needed, the hours of work involved, and any specialist requirements such as security clearance or out-of-hours access. We carry out a site visit before quoting so the price reflects the actual work involved rather than a rough estimate. You’ll receive a detailed written quotation with a clear breakdown of costs.

Most of our contracts are based on a fixed monthly price based on hours, which gives you budget certainty. The price is calculated from the agreed cleaning specification, including the frequency, scope of work, and staffing requirements. This means you know exactly what you’re paying each month. If additional work is requested outside the specification, such as a one-off deep clean, it’s quoted separately.

Our quotations are transparent and set out exactly what’s included. The monthly contract price covers all scheduled cleaning as defined in your specification, including staff, products, and equipment. Consumables such as soap, hand towels, and toilet rolls can be included or managed separately depending on your preference. If anything changes that would affect the cost, your contract manager will discuss it with you before any additional charges apply.

The main factors are premises size (total cleanable floor area), cleaning frequency (daily, three times a week, weekly, etc.), the number of operatives and hours required, the type of work (routine cleaning, specialist services, or a combination), access arrangements (out-of-hours, weekends, security requirements), and any industry-specific compliance needs. The site visit allows us to assess all of these accurately.

Contract lengths are discussed and agreed on a case-by-case basis but usually a 12 month agreement with a 3 month notice period. We offer flexibility to suit different client requirements, and we’re open about terms from the start so you know exactly where you stand. Speak to our team about the options available, and we’ll find an arrangement that works for your business.

We work with businesses of varying sizes across different sectors. If you’re unsure whether your requirements fit our service model, give us a call on 01992 700073 and we’ll let you know straight away.

Yes. Your cleaning specification can be updated at any time to reflect changes in your requirements. If you need to add a service, increase or decrease frequency, or adjust the scope of work, speak to your contract manager. They’ll review the impact, update the specification, and confirm any changes to the pricing before proceeding.

The contract price covers all scheduled cleaning as set out in your specification, including the cleaning team, supervision, management, products, and equipment. Your dedicated contract manager, access to the client portal, quality audits, and ATP hygiene testing are all part of the service. Consumables supply can be included if you’d like a single monthly figure that covers everything.

No. Professional cleaning products and equipment used to deliver your contract are included in the price. You don’t need to source or manage cleaning chemicals or machinery. If consumables (soap, paper products, bin liners, etc.) are included in your contract, these will be itemised so you can see what’s being spent.

Notice periods are set out in your contract agreement but standard is 3 months. We’re always happy to discuss contract terms upfront so there are no surprises. If your circumstances change and you need to review your arrangement, speak to your contract manager.

We provide competitive pricing for multi-site contracts that reflects the efficiencies of managing multiple locations under a single agreement. One point of contact, consistent service standards, and consolidated reporting all reduce administrative burden for you. Pricing is discussed during the proposal stage based on the number and type of sites involved.

Yes. Alliance Cleaning provides cleaning services for healthcare settings including hospitals, clinics, dental practices, care homes, and medical facilities. Healthcare cleaning is governed by the National Standards of Healthcare Cleanliness 2025 and must meet CQC (Care Quality Commission) inspection requirements. Our teams are trained in infection prevention and control, NHS colour-coded cleaning systems, and the documentation standards required to produce audit-ready records. Healthcare cleaning at this level operates as a documented compliance function that sits within the clinical governance framework.

Healthcare cleaning in the UK is governed by the National Standards of Healthcare Cleanliness 2025, which apply to all NHS trust settings. These standards define six Functional Risk categories (FR1 to FR6) based on the clinical risk of each area, with cleaning frequencies and methods increasing accordingly. CQC inspectors look for documented cleaning schedules, training records, COSHH assessments, quality monitoring results, and evidence that issues are identified and resolved systematically. Alliance provides all the auditable documentation required for CQC compliance.

Yes. Banking, finance, and fintech companies are among our Tier 1 key account sectors. These environments require a high standard of presentation, minimal disruption during business hours, and enhanced security arrangements. All operatives assigned to financial services contracts undergo enhanced DBS clearance and receive site-specific induction on access protocols, alarm procedures, and confidentiality requirements. We understand the corporate standards expected in these environments and adapt our approach accordingly.

Yes. Law firms form part of our Tier 1 key accounts. Legal environments often handle sensitive documents and have strict confidentiality requirements. Our operatives are DBS checked, briefed on information security protocols, and trained to work around confidential materials without disturbance. Cleaning is typically scheduled outside business hours to avoid disruption, and your contract manager coordinates directly with your facilities or office management team.

Co-working spaces and serviced offices have unique requirements because they serve multiple tenants with different expectations and schedules. High-traffic communal areas, shared kitchens, washrooms, and meeting rooms need frequent attention, while individual office suites may require lighter daily maintenance. We build flexible specifications that account for variable occupancy and provide a consistent standard across all areas. 

Broadcasting and media companies are part of our Tier 2 corporate accounts. These environments can include studios, production offices, editing suites, and green rooms, each with different requirements. Studios and technical areas may need cleaning around sensitive equipment and tight production schedules. Our teams are briefed on the specific needs of each space and work flexibly around production timelines, including overnight and weekend shifts where needed.

Yes. Embassies are among the sectors we serve. These environments require the highest levels of security vetting, discretion, and professionalism. Staff assigned to embassy contracts undergo enhanced DBS clearance and any additional vetting required by the institution. We coordinate closely with security teams on access protocols and maintain strict confidentiality at all times. 

CQC compliance in cleaning goes well beyond visual cleanliness. Inspectors look for documented evidence that cleaning is systematic, monitored, and responsive. This means written records of what was cleaned, when, and by whom, along with training records, COSHH assessments, quality audit results, and incident reports. CQC also requires proof that cross-contamination prevention systems (such as colour-coded equipment) are in place and followed. Alliance provides all of this documentation as standard on healthcare contracts.

Retail environments require cleaning that maintains a welcoming, professional appearance for customers while working around trading hours and foot traffic. Services range from daily floor and surface cleaning to periodic deep cleans and window cleaning. We schedule work around your opening and closing times to avoid disrupting the customer experience, and our teams understand the importance of presentation in customer-facing spaces.

Leisure and hospitality covers a broad range of environments including hotels, restaurants, gyms, and event spaces. Each has specific hygiene requirements and often operates across extended hours. We work with clients in this sector to build specifications that reflect peak trading times, back-of-house requirements, and any food safety or health regulations that apply. Cleaning can be scheduled across day, evening, and overnight shifts as needed.

Yes. Manufacturing, industrial, and warehouse environments are part of our Tier 3 specialist client base. Industrial cleaning involves managing large spaces, heavy-duty equipment, and specific safety requirements. Our teams understand the health and safety regulations that apply in these settings, including COSHH compliance, safe handling of industrial waste, and working around operational machinery. We adapt our methods and equipment to suit the facility.

Yes. We clean educational settings including schools, colleges, and universities. These environments require careful attention to safeguarding, chemical safety (particularly in spaces used by children and young people), and term-time scheduling. Staff assigned to education contracts undergo enhanced DBS clearance, and we use non-toxic, low-VOC products suitable for these settings. Deep cleaning and holiday clean programmes are available to maintain standards year round.

Pharmaceutical and medical environments require controlled cleaning processes that meet strict hygiene and contamination prevention standards. We work with clients in these sectors to develop method statements that respect clean room protocols, controlled substance storage areas, and laboratory environments. Staff receive additional training specific to the compliance requirements of the facility, and all documentation is maintained to audit-ready standards.

Cultural venues including theatres, cinemas, and galleries are part of our specialist client base. These environments often combine public-facing front-of-house areas with backstage or technical spaces, each requiring different approaches. For galleries and heritage sites, we use conservation-compatible products and methods. Staff receive training on working around collections, period features, and sensitive equipment. Cleaning is typically scheduled outside public hours to avoid disruption.