Alliance Cleaning has published its first ESG report, covering the financial year ending September 2025.
Key results include seven electric vehicles added to the fleet, 710 of 747 staff paid above National Living Wage, and 300 hours of complimentary cleaning donated to local organisations. A zero waste to landfill target is set for September 2026, and the full report is available to download at the bottom of this page.
If you manage facilities or handle procurement for a commercial organisation, you’ll know that ESG evidence from suppliers is no longer a nice-to-have.
Tender documents, contract renewals, and FM audits increasingly require proof that your service partners are measuring and improving their environmental, social, and governance performance.
Under the UK’s Streamlined Energy and Carbon Reporting (SECR) framework, many businesses must now publish their environmental impact, and that scrutiny extends to the supply chain.
Generic sustainability statements don’t meet that standard. You need actual data you can reference in your own ESG reporting, and your cleaning contractor is part of that picture. That’s why we’ve published our first formal ESG report, covering the financial year ending September 2025.
This article walks you through the key findings across all three ESG pillars, the data behind them, and the targets we’ve set for the year ahead.
What the Report Covers
This is Alliance Cleaning’s first ESG report.
It covers our operations across the UK for the financial year ending September 2025, and includes all directly employed staff.
The report was developed with input from a staff-led ESG leadership team.
Paul Rushbrook (Health and Safety) leads the environmental pillar, Carolyn Fleming (Senior Relationship Manager) leads the social pillar, and George Cozzi (Sales Executive) and Deborah Darling (HR Manager) lead governance. Amanda Lillis, our CFO and Head of Governance, oversees the programme.
This first report establishes our baseline across all three pillars.
Each year, we’ll expand what we measure and how we report it, building a more complete picture of our ESG performance over time.
Environmental Action: Fleet, Products, and Waste Reduction
Fleet Electrification and Emissions Tracking
We added seven electric cars and vans to our fleet during the reporting period. Each vehicle’s CO2 emissions per kilometre are tracked monthly against a target of approximately 80g/km by 2026.
Fleet electrification is one of the most measurable steps a cleaning company can take to reduce Scope 1 emissions, and this kind of supplier-level data feeds directly into your own environmental disclosures.
Eco-Friendly Products and Responsible Procurement
We introduced the NTRL cleaning chemical range across our operations during the year. NTRL products are safer for both people and the environment, reducing chemical exposure for our cleaning teams and lowering the environmental impact at your sites.
On the procurement side, we’ve given priority to local businesses and introduced Fairtrade principles into our supply chain. Sourcing locally reduces transport emissions and strengthens the communities where we operate.
Waste, Water, and Paper Reduction
Our head office now features a rainwater harvesting system, reducing reliance on mains water. We’ve also migrated to TITAN digital forms and web-based systems, which has cut our paper usage significantly.
The biggest target in this area is achieving zero waste to landfill from our head office by September 2026. We’ve already begun improving our recycling policy to support that goal.
Our ESG Commitment
Social Commitments: Fair Pay, Staff Development, and Community Impact
Fair Pay and Workforce Diversity
Of our 747 directly employed cleaning staff, 710 are paid above National Living Wage, 32 are paid above London Living Wage, and 5 are paid at London Living Wage. We always pay our cleaning teams on time, with clear contracts and transparent pay structures.
Our workforce is 65% female and 35% male. The ethnicity breakdown across our teams is 15.6% White, 9.1% Black, African, or Caribbean, 2.0% Asian or Asian British, and 73.3% Other.
This mix reflects the communities we work in and means our teams can communicate with building users in multiple languages, something that matters in sectors like healthcare and education where clear communication on site is part of delivering a good service.
Employee Support and Development
All employees have access to a confidential Employee Assistance Programme (EAP), delivered through our HR advisory provider Citation in partnership with Bupa.
The programme provides a 24-hour helpline covering mental health, financial concerns, family challenges, and workplace pressures. It’s also available to immediate family members aged 16 and over who live in the same household.
The Alliance Pathway is our staff development programme, designed to build skills, confidence, and opportunities across the team. Phase 2 launches in the coming year, covering finance, innovation, and advanced leadership.
Giving Back to Local Communities
Through our Giving Back programme, we contributed 300 hours of complimentary cleaning services to 10 community organisations during the year. Our community involvement is built around long-term partnerships with local groups, not one-off PR exercises.
Specific examples include a deep clean for Kingshill School, where seven staff members worked for three days in September 2025, and a deep clean of Amwell View School in Stanstead Abbotts in February 2025.
How Does Alliance Cleaning Handle Governance and Accountability?
Our governance framework is built on ISO 9001 (Quality Management), ISO 14001 (Environmental Management), and ISO 45001 (Health and Safety Management) certifications. Far from being static accreditations, these shape how we operate daily, from procurement decisions to risk management and service delivery.
Client satisfaction is tracked through a traffic light system.
In 2025, we recorded 2,916 green ratings, 170 amber, and 14 red. That data is reviewed regularly and used to identify areas for improvement.
The ESG programme is led by staff who understand the business from the inside. Deborah Darling also leads our Employee Resource Programme (ERP), a separate initiative from the EAP that offers support to staff and their families.
What Are Alliance Cleaning’s ESG Targets for 2026?
For the financial year ending September 2026, we’ve set specific targets across all three pillars.
Environmental Targets
- Achieve zero waste to landfill from our head office.
- Expand our electric fleet by three more vehicles.
- Implement a carbon footprint tracking system for our operations.
- Develop a Green Cleaning Certification for our commercial sites.
- Improve recycling infrastructure across all operational sites.
Social Targets
- Increase Giving Back contributions to over 300 hours.
- Launch Phase 2 of Alliance Pathway, covering finance, innovation, and advanced leadership.
- Introduce ESG performance metrics into staff appraisals and business KPIs.
Governance Targets
- Partner with more Fairtrade suppliers and increase local procurement by 20%.
- Host our first ESG Summit, bringing together staff, partners, and community stakeholders.
These targets give us clear benchmarks to report against next year, and they give you visibility into where we’re heading as a supply chain partner.
What This Means for Your Organisation
If you’re responsible for selecting or managing cleaning contractors, this report gives you something concrete to work with.
The data on fleet emissions, wage structures, community contributions, and governance frameworks can support your own ESG reporting and supply chain due diligence.
As procurement criteria continue to tighten around sustainability and social responsibility, having a cleaning partner that measures and publishes its ESG performance makes your job easier. You can reference specific data points rather than relying on vague assurances.
If you’d like to discuss how our ESG commitments support your organisation’s requirements, call us on 01992 700073 or email [email protected].
Click here to download the full Alliance Cleaning ESG Report 2025.
Conclusion
Publishing this first ESG report is just a starting point for us.
The data covers one financial year across three pillars, and it shows where Alliance Cleaning stands today: seven electric vehicles on the road, 747 staff paid fairly and transparently, 300 hours given back to local communities, and a governance framework built on ISO-certified standards.
Some of those numbers will change by the time we report again. The fleet will grow, the Giving Back programme will expand, and Phase 2 of Alliance Pathway will be under way.
Where we find gaps in our data collection, we’ll close them. Where targets prove too conservative, we’ll raise them.
For facilities managers and procurement teams, the value of this report is straightforward: it gives you auditable, supplier-level ESG data you can put into your own reporting. As we build on this baseline each year, that data set will only get more detailed.
We welcome feedback on our approach. Contact Amanda Lillis, CFO and Head of Governance, at [email protected] or call 01992 700073.
Message From our CEO
Environmental, Social, and Governance (ESG) Report.
more sustainable, inclusive, and responsible business.
commitment to creating positive impact for our employees, clients,
communities and the environment.
Frequently Asked Questions
What is an ESG report in the context of commercial cleaning?
An ESG report documents a cleaning company’s performance across environmental, social, and governance measures. It covers areas like carbon emissions, waste reduction, staff pay and wellbeing, community contributions, and compliance frameworks. For commercial clients, it provides evidence that your cleaning contractor is meeting sustainability and ethical standards you can reference in your own reporting.
Why should facilities managers care about their cleaning contractor’s ESG performance?
Your cleaning contractor forms part of your supply chain, and their environmental and social performance reflects on your organisation. If you report under SECR or have ESG commitments in your own corporate strategy, you need suppliers who can provide measurable data. A contractor’s ESG report gives you specific figures to include in your own disclosures.
What does Alliance Cleaning’s fleet electrification involve, and what are Scope 1 emissions?
Alliance added seven electric cars and vans during the year ending September 2025, with CO2 emissions tracked monthly per vehicle. Scope 1 emissions are greenhouse gases produced directly by a company’s owned assets, such as fuel burned in its vehicle fleet. By shifting to electric vehicles, Alliance is reducing these direct emissions and producing data that clients can include in their own environmental disclosures.
How does Alliance Cleaning approach fair pay for cleaning staff?
Of 747 directly employed staff, 710 are paid above National Living Wage, 32 above London Living Wage, and 5 at London Living Wage. All cleaning teams are paid on time with clear contracts and transparent pay structures. Fair wages support staff wellbeing, retention, and consistent service quality across client sites.
What is the NTRL cleaning chemical range?
NTRL is an eco-friendly cleaning chemical range introduced by Alliance Cleaning during the 2025 reporting period. The products are safer for both people and the environment, reducing chemical exposure on site while maintaining cleaning effectiveness. Switching to lower-impact chemicals is a practical step for any organisation looking to reduce its environmental footprint through its supply chain.
How can community organisations apply for Alliance Cleaning’s Giving Back programme?
During the year ending September 2025, Alliance contributed 300 hours of complimentary cleaning to 10 community organisations, including schools and local charities. Organisations in Hertfordshire and surrounding areas can contact Alliance directly to discuss support. The programme prioritises long-term partnerships over one-off projects, and recent examples include multi-day deep cleans for local schools.
What ISO certifications does Alliance Cleaning hold, and how do they relate to ESG?
Alliance holds ISO 9001 (Quality Management), ISO 14001 (Environmental Management), and ISO 45001 (Health and Safety Management). These certifications require documented processes, regular audits, and continuous improvement, which means they form the structural backbone of Alliance’s governance pillar. They’re not standalone badges; they directly shape procurement, risk management, and operational decisions.
What is the Alliance Pathway programme?
Alliance Pathway is an internal staff development programme that builds skills, confidence, and opportunities for cleaning operatives and support staff. Phase 2, launching in the coming financial year, covers finance, innovation, and advanced leadership. The programme supports staff retention and service consistency.
What is the Employee Assistance Programme at Alliance Cleaning?
All Alliance employees have access to a confidential Employee Assistance Programme delivered through Citation in partnership with Bupa. The service provides a 24-hour helpline covering mental health, financial concerns, family challenges, and workplace pressures. Immediate family members aged 16 and over who live in the same household can also use the service.
What are Alliance Cleaning’s ESG targets for 2026?
Key targets for the financial year ending September 2026 include achieving zero waste to landfill from the head office, adding three more electric vehicles, implementing a carbon footprint tracking system, launching Phase 2 of Alliance Pathway, increasing local procurement by 20%, and hosting Alliance’s first ESG Summit for staff, partners, and community stakeholders.
How can a cleaning contractor’s ESG report support my own ESG reporting?
Your cleaning contractor’s ESG data on fleet emissions, chemical usage, waste management, and employment practices feeds directly into your supply chain disclosures. Having a contractor that publishes measured results means you can cite specific figures in your own reports rather than relying on generic sustainability claims from service providers.
